Missed calls revenue calculator
Around 60% of calls to home-service businesses go unanswered during busy hours — and 85% of callers who hit voicemail don't call back. They call the next company on the list. This calculator turns your missed calls into the yearly revenue number they're actually costing you.
After-hours, on-the-ladder, lunch — be honest
Home services typically 25–40%
Your average job value
Jobs lost / year
156
Revenue lost / year
$70,200
Full-time CSR costs
$14,400/yr
A dedicated remote CSR pays for itself 4.9x over on missed calls alone — before counting better follow-up and reviews.
Fix the phonesMath: missed calls/week × 52 × close rate × average ticket. CSR cost assumes ~$1,200/mo full-time vetted remote rep answering during business hours; after-hours coverage via the Philippines lane costs similar.
Common questions
Is the math really that simple?
Missed calls × close rate × average ticket is the conservative version — it ignores lifetime value (a won customer calls you again next year) and review compounding. The real number is usually worse than the calculator shows.
Why not just use an answering service?
Answering services take messages at $1–2/minute; they can't quote from your price sheet, book into your ServiceTitan or Jobber calendar, or dispatch your on-call tech. A dedicated remote CSR does all three for a flat ~$1,200/month, full-time.
What about after-hours and weekend calls?
That's where the money hides — a 2am no-heat call is your highest-ticket, least-price-sensitive customer. A Philippines-based rep covers your nights as their normal afternoon shift, or our AI phone agent catches overflow. Ask about both on the discovery call.
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